Visitor Servicing Support

Visitors are never far from accessing expert advice, help and guidance during their travels as there are a number of easily accessible Visitor Information Centres and Points within Mid and East Antrim.  Services available at all facilities include free information on:

• Visitor attractions
• Accommodation
• Experiences
• Places to eat
• Transport and travel

Visitor Information Centres (VIC's)

Our two VIC's are fully manned with enthusiastic trained staff who provide a high level of customer service and are available to assist in planning and advising visitors on the next stage of their visit.  Local tourism and hospitality providers are encouraged to keep VIC staff updated so that they can in turn signpost visitors to you.  

Please contact:

1.  Carrickfergus Castle Visitor Information Centre, located within the Castle grounds.

E:  visitorinfo@midandeastantrim.gov.uk

T: +44 (0) 28 9335 8222

2.  Ballymena Visitor Information Centre, located within The Braid Arts Centre and Mid-Antrim Museum

​​​E:  tic.reception@midandeastantrim.gov.uk

T:  +44 (0) 28 2563 5010

VIC staff are happy to display publicity literature (excluding business cards) for local tourism and hospitality providers.  Our VIC's can also supply local MEA tourism literature for collection (subject to availability) - see literature available below.  

Visitor Information Points (VIP's)

There are also two VIP's available within the Borough, with staff available to assist with queries:

• The Gobbins Visitor Information Point, located at the entrance to The Gobbins Visitor Centre.  E:  Gobbins.Reception@midandeastantrim.gov.uk
• The Book Nook Visitor Information Point, located in the heart of Larne in the local Post Office and Newsagents. E:   visitorinfo@midandeastantrim.gov.uk

VIP staff are also happy to display publicity literature (excluding business cards) for local tourism and hospitality providers but do not stock literature for collection.  

Stocking Local Arts & Crafts

The retail areas within both Visitor Information Centres and The Gobbins VIP are stocked with a range of unique gifts made by talented local crafters.

In an effort to support the shop local message, Council regularly stocks products by Mid and East Antrim based craftspeople, artists and entrepreneurs to encourage tourists to purchase a perfect handmade gift with a local story.  Artists and craftspeople who would like to express an interest in having their products displayed should contact via: E: patricia.mceldowney@midandeastantrim.gov.uk 

Literature availability / distribution

The following Mid and East Antrim tourism literature is available for ordering from tourism@midandeastantrim.gov.uk: 

• Causeway Coastal Route map
• Ancestral Cottages & US Rangers Centre brochure

The following publications are available in digital format only and can be downloaded: 

• Shaped by Sea and Stone tourism brochure (now out of print)
• Causeway Coastal Route Travel Trade Experience Guide
• Gobbins Cliff Path leaflet
• Mid and East Antrim Outdoors (coming soon)

If you require information from other Council areas please contact their relevant Visitor Information Centres or contact specific attractions directly.